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FAQ

Contact Us

How do I share feedback or suggestions?

We would love to hear from you, so please reach out to us with any comments or suggestions that you may have by using any of the contact methods below.

Top FAQs

How do I login?
  1. If you’d like to login using Facebook, please select ‘Login with Facebook’.
  2. If you’ve already created an account, please select the login tab from the menu bar. Enter your email address and password, and select ‘Login’.
How do I register?

If you do not wish to login using Facebook, select the sign-up tab from the menu bar and complete the brief registration form.

How do I view my order history?

Begin by logging in to your account, hover over the ‘My Account’ tab, and select ‘Order History’. To view the history of a specific PercyVites order, click on its ‘Dashboard’.

As the video creator, can I view all of the videos I have sent to my guests?

Yes! On each party dashboard you will find a list of the guests that the video has been sent to, including their email addresses. This list will be available no later than 24 hours after placing your order. By selecting the name of each guest, you can view their personalized video and download it if you choose.

How long will each party or “event” stay active in my order history?

In the case of a party, the event will stay live for 90 days past the original date of the party. For a Thank You, the videos remain live for 90 days past the date they were created.

What happens to my order after the event expires in my order history?

If you click on the link of an expired event page, you will land on a page that reads ‘Event Expired.’

What type and size of image can I upload?

The following image formats are accepted:

  • JPG, JPEG, PNG, TIFF, TGA
  • Images can be uploaded at a minimum of 200x200 pixels, and a maximum of 6144x6144 pixels. The maximum file size of an image that can be uploaded is 10 MB.
  • Offensive or profane images will not be accepted
  • Images which infringe on the intellectual property rights of others will not be accepted
Will my guest's last name appear in my video?

No. Only your guest's first name will appear in your video. We require your guest's last name for our Percy Party Dashboard so that you can more easily manage your videos.

Troubleshooting

When I upload a photo, why does it appear on its side?

We have made every effort to ensure our Percy3D platform corrects images for improper orientation, but sometimes this is beyond our control. When you take a photo with a digital camera or smartphone, it contains metadata (hidden tags) that provide file-formatting information about your photo, including photo orientation. The Percy3D platform adheres to the industry standard known as Exchangeable Image File Format Exchangeable image file format - (or Exif) and make every effort to read the metadata (behind-the-scenes tags) included with your image, we can't always control the orientation of a photo taken by a camera that doesn't use Exif.

A good idea is to take pictures using your smartphone in the landscape orientation to avoid this problem.

My Account

Do I need to login to make a purchase?

Yes, you are required to login before making a purchase. You must be logged in to complete the following actions: make purchases, track your orders, and access your Percy Party Dashboard which assists with the planning and management of parties and communications with your guests.

I forgot my password. How do I retrieve it?

If you forget your PercyVites password, please go to the ‘Login’ tab and select the ‘Forgot password?’ link found directly under the password entry box. You will be asked to provide the email address that you used when you registered for PercyVites. An email will be sent to you with instructions on how to reset your password.

How do I change my password?

To change your password, begin by logging in. Then access your account profile by hovering over the 'My Account' tab and click on 'Change Password'. After entering the required information, click on the 'Change Password' button and the changes will take effect.

How do I change my email address?

To change the email address associated with your account, begin by logging in to PercyVites. Access your account profile by hovering over the ‘My Account’ tab and selecting ‘Change Email’ from the pull-down menu. 

Can I use my Facebook account to register and login to PercyVites?

Yes!

Invitations

What are personalized video invitations?

Personalized video invitations are short themed clips where your photo and party details are integrated into the world of you video theme of choice.

How do I make a personalized video invitation?

Begin by selecting which invitation you’d like to personalize. Then follow the steps and enter all of the information required. At any time you may return to a previous step in order to edit any information previously entered by clicking on the ‘back’ button. Once you’re satisfied with the information you’ve entered, select either ‘Checkout’ or ‘Preview Video.’

If you choose to preview your video you can either wait on the page for it to be complete, or enter your email address to receive a link to view when it's ready. After you’ve viewed your preview you can make additional changes until you’re happy with your creation, or just proceed directly to ‘Checkout’.

Once you get to ‘Checkout’, you will be prompted to pay for your order. At this point you must be logged in to your account, or will be prompted to create an account if you are a new customer. Once payment has been confirmed, your order will then be sent for processing.

How does the pricing work for video invitations?

The invitations are priced on a per guest basis. For example, 8 guests = 8 x $0.79 = $6.32 plus applicable taxes. Each guest will receive a customized video invitation by email.

How do I add additional guests after submitting my original order?

Login to your account and select ‘Order History’ from the ‘My Account’ tab. From here select the ‘Dashboard’ button for the order you are interested in. This will take you to the ‘Percy Party Dashboard’. To add additional guests, click on the ‘Add Guests’ button and enter the information requested. Each time additional guests are added to a previously submitted order, separate payment is required.

Thank You / eCard

What are personalized thank you videos?

Personalized thank you videos are short clips where your photo and thank you messages are integrated right into the world of you video theme of choice. They may be used to thank your guests with individual messages for each guest or you may select "same as above" while entering your messages in order to repeat the same thank you message to all of your guests. These videos may also be used as eCards for everyday use.

How do I make a personalized thank you video?

Begin by selecting which video thank you you’d like to personalize. Then follow the steps and enter all of the information required. At any time you may return to a previous step in order to edit any information previously entered by clicking on the ‘back’ button. Once you’re satisfied with the information you’ve entered, select either ‘Checkout’ or ‘Preview Video.’

If you choose to preview your video you can either wait on the page for it to be complete, or enter your email address to receive a link to view it when it's ready when the video is prepared. Once you view your video, you’ll have the option to make further changes or proceed to ‘Checkout’.

Once you proceed to ‘Checkout’, you will be prompted to pay for your order. At this point you must either be logged in to your account or you’ll be prompted to create an account if you are a new customer. Once payment has been confirmed, your order will then be sent for processing.

What does ‘Same as Above’ mean?

In ‘Step 3: Write Messages’, you are provided with text entry boxes where you have the option to write two personal messages to each guest. They will appear as ‘Message 1’ and ‘Message 2’ on the screen. You may write different messages to each guest or choose to use the same ones by clicking on ‘Same as Above’. This feature copies the messages from the previous entry so that you don’t have to re-type them.

How does the pricing work for personalized video thank yous?

The pricing for PercyVites video thank yous is based on the number of videos. For example, 8 videos = 8 x $0.79 = $6.32 plus applicable taxes. You may write a personal message to each guest.

General Info

What user data does PercyVites collect?

PercyVites collects your first name, last name and email address when you set up a user account.  Your uploaded photos, party details and videos are deleted 90 days after the event date.  PercyVites does NOT collect payment information of any kind, as this is handled by either Stripe or PayPal which are third party payment providers.

How can I delete my user account?

In order to create an account we collected your first name, last name, email address and a password. To have this information deleted please email us at support@percyvites.com.

What happens to my credit card information when I make a purchase?

PercyVites does not save credit card information. All payments are made using secure encryption methods. This means that we don’t have your payment details on file and you will have to enter all of your credit card information each time you make a purchase.

How can I pay for my order?

We accept Visa, MasterCard, and American Express by using Stripe – a payment portal and PayPal. All payments use secure encryption methods.

What is your privacy policy?

PercyVites is COPPA compliant and PRIVO certified. To review our privacy policy, please click here.

What are your Terms of Use?

Please review our Terms of Use page.

Which web browsers are supported?
  • Internet Explorer IE 10 or greater
  • Firefox 7 or greater
  • Chrome 15 or greater
  • Safari 5 or greater
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With PercyVites You Can:

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  • Send personal messages to your friends!
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